Terms of Service

MuteHint is a desktop application that provides real-time AI-generated suggestions during voice conversations such as job interviews, sales calls, and meetings. The application runs locally on your computer as an overlay window and is designed to stay out of screen sharing and recording; this depends on your operating system and call software and is not guaranteed.

MuteHint is run by its founders and is not yet a registered company. Every purchase is sold and handled by Lemon Squeezy, the Merchant of Record.

You must be at least 18 years old and able to enter into a legally binding contract under the laws of your jurisdiction. By using the Service, you represent that you meet these requirements.

You may sign up using Google OAuth or another supported authentication method. You are responsible for the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@mutehint.com if you suspect unauthorized access.

MuteHint offers a Free plan with a limited number of sessions per week, and paid plans: a 15-Day Pass one-time purchase, a Monthly subscription, and a Lifetime one-time purchase. Pricing and plan limits displayed in the application or on our website at the time of purchase govern your transaction.

Payments are processed by Lemon Squeezy, who acts as the Merchant of Record and is responsible for collecting payment, applicable sales taxes, and remitting them to relevant authorities. Prices are in US dollars and include any sales tax or VAT: the price shown is the price you pay. Your payment relationship is also governed by Lemon Squeezy's terms.

Monthly subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel at any time from your account dashboard; cancellation takes effect at the end of the current billing period and you retain access until then.

See the Refund Policy for how to request a refund.

A “Lifetime” plan grants access for the operational lifetime of the MuteHint product. It does not entitle you to perpetual access in the event the Service is discontinued, materially changed, or sold.

We will give reasonable advance notice (at least 60 days) before any such change and, where commercially reasonable, will offer migration paths.

Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the desktop application on devices you own or control, solely for your personal or internal business use. The application is licensed, not sold. Use of the desktop application is also subject to the End User License Agreement (EULA) bundled with it.

You are solely responsible for obtaining, securing, and paying for any third-party API keys you use with MuteHint. Your use of those services is governed by the applicable provider's own terms and pricing. Costs charged by Google, Groq, or any other supported provider are your responsibility.

API keys you enter into the desktop application are stored locally on your device and are not transmitted to or stored on MuteHint's servers.

You agree not to use MuteHint to:

• Violate any applicable law, regulation, or third-party right.
• Engage in fraud, misrepresentation, or deceptive conduct (including, where prohibited, in employment screening, academic examinations, professional licensing examinations, or regulated assessments).
• Record, transcribe, or process the audio of other participants in a conversation in violation of applicable wiretapping, recording-consent, or privacy laws.
• Reverse-engineer, decompile, or attempt to extract source code from the application, except to the extent expressly permitted by law.
• Resell, sublicense, or provide the Service to third parties as a hosted offering.
• Circumvent license keys, usage limits, or authentication mechanisms.
• Use the Service to harass, defame, or harm others, or to generate content that is illegal, hateful, or sexually exploitative.

We reserve the right to suspend or terminate accounts that, in our reasonable judgment, violate these rules.

MuteHint, including its software, branding, designs, and documentation, is owned by MuteHint and its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any ownership to you. You retain all rights to your own content, including transcripts and outputs generated by your chosen LLM provider during your use of the application.

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. In summary: call audio is sent directly from your device to your chosen third-party LLM provider using your own API key and is never sent to or stored on MuteHint's servers. The hints shown to you and the context text you typed for a session are saved to your MuteHint account, together with each session's time, length and profile, so that paid plans can show them in your session history.

We aim to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features at any time. We will give reasonable notice of material changes that adversely affect paying customers.

You may stop using the Service and delete your account at any time. We may suspend or terminate your account if you breach these Terms, fail to pay applicable fees, or use the Service in a way that creates legal or operational risk. On termination, your license to use the desktop application ends and we may delete your account data, subject to our retention policy described in the Privacy Policy.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that suggestions produced by third-party LLM providers will be accurate, appropriate, or reliable. You use the Service at your own risk and are responsible for evaluating any suggestion before acting on it.

To the maximum extent permitted by law, MuteHint and its affiliates, officers, and contributors will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, lost data, or reputational harm, even if we have been advised of the possibility.

You agree to indemnify and hold harmless MuteHint and its affiliates from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right (including recording-consent laws), or (d) content you provide to third-party providers through the Service.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, USA, for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. If we make material changes, we will notify you by email (to the address associated with your account) or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

These Terms, together with the Privacy Policy and EULA, are the entire agreement between you and MuteHint regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets.

Questions about these Terms?